Customer Support
Need help? Find here all the information on your orders, secure payment methods, our shipping times and our privacy policy.
We're here to help
Do you have a question or a problem? Fill out the form below and our team will get back to you as soon as possible.
Shipping
Livraison gratuite dans toute l'Europe
Pour toute commande supérieure à 100€.
Les droits de douane, taxes d'importation et d'encaissement peuvent s'appliquer. Tous les droits et/ou taxes sont à la charge du client et ne sont pas collectés par nous, ni inclus dans le total de la commande.
Livraison rapide
Expédition sous 24-48h ouvrées.
Délai de livraison :
1 - 3 jours ouvrables pour la Belgique, France, Allemagne, Luxembourg, Pays-Bas
2 - 5 jours ouvrables pour le reste de l'Europe.
Suivi de commande
Suivez votre colis en temps réel.
Un courriel de confirmation d'expédition avec un numéro de suivi vous sera envoyé dès que nous aurons expédié votre commande.
Livraison internationale
Nous livrons dans le monde entier.
Délai de livraison : 7 - 10 jours ouvrables pour les pays situés hors Europe.
Payments
Pricing Policy
Prices do not include service, payment, and delivery fees.
Orders may be subject to local taxes and/or import duties, which are your responsibility.
Privacy and Cookie Policy
FAQ
How do I choose my size?
When you're shopping online, it can be difficult to know what size is right for you.
To help you choose the perfect fit, we've made sure to add a size guide under all items on the website.
Our measurements are accurate.
We advise you to take your usual size unless otherwise stated.
If you are still unsure, please contact us by email at hello@aimed.com or via DM on Instagram.
How does our stock work?
Products are ready to be shipped as soon as they are listed for sale.
Generally, orders are dispatched within 24 to 48 business hours, with the exception of special cases and pre-orders.
When will I receive my order?
All deliveries are made by Colissimo and Mondial Relay, as well as UPS for Canada and the United States.
Delivery times may vary depending on the destination and the carrier.
On average, delivery times are 3 to 5 days in mainland France, 5 to 7 days in Europe, and 5 to 10 days in the rest of the world.
Delivery is free in mainland France for orders over €100 and in Europe for orders over €150.
For all other geographical areas, the delivery costs depend on the volume of the order, the geographical delivery zone, and the chosen delivery method.
Where are your products manufactured?
At aimed, we believe trust is earned through proof. We don't just make clothes; we curate expertise.
That's why we've chosen complete transparency: every piece in our collection displays its place of manufacture. Whether it's to highlight local craftsmanship or to seek specific international expertise, we only work with partners who share our commitment to quality and integrity.
What if my purchase isn't suitable?
The return period is 14 days after the date of receipt of your package.
After this date, returns will not be accepted except in special cases.
How do I change my order if there's a mistake?
If you made a mistake when placing the order by entering incorrect information, please send us an email at hello@aimed.com with the changes you wish to make, and we will do our best to find a solution.
You can also reply to the order confirmation email you received.
What are the maintenance precautions?
We recommend not washing the products at too high a temperature to prevent shrinkage. Either you don't have a washing machine (a hassle) ...and you wash it by hand in lukewarm or even cold water.
Or in the machine at 30°C or 40°C maximum.
To keep the fabric perfect and soft over time, it's better to wash it inside out.
Avoid tumble drying; it damages the fibers and encourages pilling.
Classic air drying is better.
Care recommendations may vary depending on the product and are mentioned on the product page as well as on the label inside your garment.